hey, i’m leah.

i’m currently helping users build faster at IBM’s Watson Assistant.

featured work-

This brand new release makes it easier to create a chatbot by providing a catalog of fully built content that showcases best practices and new features. Not only that, it accelerates the discover, try, buy pipeline, as users see the value of Watson Assistant faster

I also presented this work at IBM’s Product Led Growth Design Jam, check out the replay! (~20 min)

Watson Assistant Templates

Feature Release / 2022

Watch the replay

View the case study

more projects I love-

(Overview only) Redesigning the Watson Assistant homepage to add value and allow users to “choose their own adventure”.

Watson Assistant Homepage

Information Design / 2022-23

Designing a print and digital manual to inform on tricky internet traps.

A Designer’s Guide

Multimedia Experience / 2021

Redesigning a product illustration to explain complex concepts in Watson Discovery.

Illustrating Discovery

Illustration / 2020

  • "One of your many strengths is that you constantly assess whether the experiences that we craft are indeed helping users accomplish their goals and addressing their problems. You excel at identifying these requirements from the onset of any design effort - which ensures that your work is infused with empathy and deep understanding, which ultimately provide a tangible, real-world impact to our users."

    B.N., Design Lead

  • “I would most definitely consider you a leader in design – not just within our team and our missions, but in the ways that you’ve disseminated/advocated for our work. I have particularly been impressed by the ways you’ve led our workshops bringing various individuals, perspectives, and thoughts together, and synthesizing them in a way that allows everyone to feel heard.”

    J.U., Product Manager

  • "I have definitely appreciated your approach to problem solving, creative spirit, ability to solicit/consider/implement feedback, and iterate quickly. You make being productive an absolute pleasure while maintaining exacting focus on professionalism and producing top of class work. "

    P.K., Content Strategist